ResolveITSM
Your IT team alreadyknows the process.Now build it.
Drag incident queues, change approvals, and asset tracking into production workflows — all in a browser, before lunch. No ServiceNow budget required.
The operational gap every IT manager already feels.
Three findings from the 2025 ITSM Benchmark Report — the full data is gated below, but the headline numbers are free.
of mid-market IT teams still route incidents through email
Source: Gartner ITSM Market Survey, 2025
longer mean-time-to-resolve on manual ticket workflows vs. automated queues
HDI Help Desk Practices Report, 2025
of change-related outages caused by undocumented approvals or skipped reviews
Uptime Institute Annual Global Data Center Survey
Teams using structured ITSM workflows resolve incidents 4.2× faster — and they built them without writing a single line of code.
ResolveITSM replaces the shared inbox, the Slack thread, and the spreadsheet — with a drag-and-drop workflow engine your team configures in an afternoon.
See the workflow builder
MTTR Reduced
−74% after 30 days
Drag a block. Build a workflow. Ship before lunch.
This is the actual builder — not a screenshot. Drag blocks from the palette onto the canvas to assemble an incident workflow in real time.
Incident Reported
Email / Portal / API
Auto-Assign
By category + team
Check Priority
P1 / P2 / P3 / P4
Escalate to L2
SLA breach threshold
Notify Stakeholders
Slack + Email + SMS
Mark Resolved
Update CMDB + close
Drag any block to the canvas →
Incident Reported
Email / Portal / API
Auto-Assign
By category + team
Check Priority
P1 / P2 / P3 / P4
+ Drop another block
Want the full interactive demo?
Access change approvals, asset tracking, SLA escalation, and 40+ more blocks.
"We built our entire incident management workflow in a single afternoon. The change approval chain alone saved us three developer sprints."
Tomás Reyes
IT Operations Manager · Bridgewater Logistics (820 employees)
Every cable labeled. Every port mapped.
Four modules. One platform. Configured in a browser without a six-month implementation.
Zero-inbox incident queues
Auto-classify by category, priority, and team. SLA clocks start the moment a ticket lands. Escalation rules fire without human intervention.
18 min
Avg MTTR
94%
Auto-routed
↓ 81%
SLA Breaches
Approval chains, no chase emails
Multi-stage approval workflows with conditional routing. Every sign-off timestamped and audit-logged for SOC 2 without a SOC 2 budget.
Your CMDB, actually up to date
Hardware, software, licenses, and cloud instances — tracked from procurement to disposal. Integrates with Jamf, Intune, and SNMP discovery.
MBP-2024-1847
MacBook Pro 16"
SRV-PROD-042
Dell PowerEdge R750
LIC-ADOBE-CC
Adobe CC · 25 seats
Audit trails without audit consultants
Every action timestamped. Every approval recorded. Export SOC 2-ready reports in one click — not a six-week engagement.
The 2025 ITSM Benchmark Report:
Mid-Market Operations Gap
49 pages of incident resolution benchmarks, cost-per-ticket comparisons, change failure rate analysis, and workflow automation adoption curves — drawn from 1,200+ IT teams.
67%
still route incidents via email
4.2×
faster MTTR with automation
83%
of outages from undocumented changes
$340
average cost per manual ticket
91%
report ROI within 60 days
6 mo
avg ServiceNow implementation
2025 ITSM Benchmark
Mid-Market Operations Gap Report
Get the Full Report
49 pages, delivered to your inbox instantly. No sales call required.
2,840+ IT managers downloaded this quarter
SOC 2 Type II
Certified
GDPR Compliant
EU & UK
US Data Residency
AWS us-east-1